Services
Examples of Personal support:
Computer and Internet Use:
Basic Operations:
- Starting and shutting down the computer.
- Understanding the operating system (Windows, macOS).
- Navigating the desktop and file management.
Internet and Email:
- Setting up and managing email accounts.
- Browsing the internet safely and efficiently.
- Online shopping and banking security tips.
Software Applications:
- Installing and updating software.
- Using word processors (Microsoft Word, Google Docs).
- Video calling (Zoom, Skype).
Mobile Devices:
Smartphones and Tablets:
- Setting up and customizing devices.
- Using apps for communication (messaging, video calls).
- Managing contacts and calendars.
Apps and Features:
- Using health and fitness apps.
- Navigating maps and GPS.
- Entertainment apps (streaming services, games).
PERIPHERALS and external devices
Printers and Scanners:
- Installing and setting up printers and scanners.
- Troubleshooting connectivity issues.
- Understanding printer settings and maintenance.
External Drives and Storage:
- Using USB drives and external hard drives.
- Backing up important files and photos.
- Transferring files between devices.
Home Entertainment Systems:
Televisions:
- Setting up smart TVs and connecting to Wi-Fi.
- Using streaming services (Netflix, Hulu, Amazon Prime).
- Managing cable or satellite TV.
DVD and VHS Players:
- Connecting players to modern TVs.
- Troubleshooting playback issues.
- Understanding remote control functions.
Security and MAINTENANCE:
Cybersecurity:
- Identifying and avoiding phishing scams.
- Setting up antivirus software and firewalls.
- Creating and managing strong passwords.
Device Maintenance:
- Running system updates and patches.
- Cleaning up unnecessary files and optimizing performance.
- Basic hardware troubleshooting (e.g., checking cables, restarting devices).
Accessability:
Ease of Use:
- Adjusting font sizes and screen brightness.
- Using accessibility features (voice control, screen readers).
- Customizing device settings for better usability.
Common Troubleshooting Issues:
Connectivity Problems:
- Wi-Fi setup and troubleshooting.
- Bluetooth device pairing.
- Printer and peripheral connectivity.
Performance Issues:
- Slow computer or mobile device performance.
- Freezing or crashing applications.
- Battery life management for mobile devices.
//Personal Support - $75/hr
Support with hardware, software, home entertainment, internet and technical education for individuals.
//Business Support - $99/hr
Support with hardware, software, networking, business applications, social media and MDM solutions and communication on multiple devices.
Examples of Business Support:
Computer and Internet Use:
Email and communication:
- Difficulty managing and organizing email accounts
- Troubleshooting issues with email clients (e.g., Outlook, Gmail)
- Problems with spam and phishing emails
Hardware and Device Problems:
- Setting up and configuring new devices (computers, printers, smartphones)
- Troubleshooting hardware malfunctions (slow performance, connectivity issues)
- Understanding and using newer device features effectively
- Setting up or moving peripherals
Software and Application Usage:
- Installing, updating, and using business-related software (e.g., accounting, CRM)
- Navigating the interfaces of complex applications
- Issues with compatibility and software bugs
Internet and Network Connectivity:
- Troubleshooting Wi-Fi and internet connection issues
- Setting up and securing networks (e.g., routers, firewalls)
- Managing bandwidth and connectivity for multiple devices
Cybersecurity Concerns:
- Protecting against viruses, malware, and ransomware
- Recognizing and avoiding phishing and other online scams
- Implementing and managing security measures (e.g., firewalls, antivirus software, secure passwords)
Social Media
- Align on the purpose of social media
- Cross platform support (instagram, Facebook, Tik Tok etc.)
- Implementing and managing security/privacy measures
- Account Setup
- Basic Operation
Mobile Devices:
Smartphones and Tablets:
- Setting up and customizing device fleets
- Using apps for communication (messaging, video calls).
- Advising on MDM solutions