Services

Examples of Personal support:

Computer and Internet Use:

Basic Operations:

- Starting and shutting down the computer.

- Understanding the operating system (Windows, macOS).

- Navigating the desktop and file management.

Internet and Email:

- Setting up and managing email accounts.

- Browsing the internet safely and efficiently.

- Online shopping and banking security tips.

Software Applications:

- Installing and updating software.

- Using word processors (Microsoft Word, Google Docs).

- Video calling (Zoom, Skype).

Mobile Devices:

Smartphones and Tablets:

- Setting up and customizing devices.

- Using apps for communication (messaging, video calls).

- Managing contacts and calendars.

Apps and Features:

- Using health and fitness apps.

- Navigating maps and GPS.

- Entertainment apps (streaming services, games).

PERIPHERALS and external devices

Printers and Scanners:

- Installing and setting up printers and scanners.

- Troubleshooting connectivity issues.

- Understanding printer settings and maintenance.

External Drives and Storage:

- Using USB drives and external hard drives.

- Backing up important files and photos.

- Transferring files between devices.

Home Entertainment Systems:

Televisions:

- Setting up smart TVs and connecting to Wi-Fi.

- Using streaming services (Netflix, Hulu, Amazon Prime).

- Managing cable or satellite TV.

DVD and VHS Players:

- Connecting players to modern TVs.

- Troubleshooting playback issues.

- Understanding remote control functions.

Security and MAINTENANCE:

Cybersecurity:

- Identifying and avoiding phishing scams.

- Setting up antivirus software and firewalls.

- Creating and managing strong passwords.

Device Maintenance:

- Running system updates and patches.

- Cleaning up unnecessary files and optimizing performance.

- Basic hardware troubleshooting (e.g., checking cables, restarting devices).

Accessability:

Ease of Use:

- Adjusting font sizes and screen brightness.

- Using accessibility features (voice control, screen readers).

- Customizing device settings for better usability.

Common Troubleshooting Issues:

Connectivity Problems:

- Wi-Fi setup and troubleshooting.

- Bluetooth device pairing.

- Printer and peripheral connectivity.

Performance Issues:

- Slow computer or mobile device performance.

- Freezing or crashing applications.

- Battery life management for mobile devices.

//Personal Support - $75/hr

Support with hardware, software, home entertainment, internet and technical education for individuals.

//Business Support - $99/hr

Support with hardware, software, networking, business applications, social media and MDM solutions and communication on multiple devices.

Examples of Business Support:

Computer and Internet Use:

Email and communication:

- Difficulty managing and organizing email accounts

- Troubleshooting issues with email clients (e.g., Outlook, Gmail)

- Problems with spam and phishing emails

Hardware and Device Problems:

- Setting up and configuring new devices (computers, printers, smartphones)

- Troubleshooting hardware malfunctions (slow performance, connectivity issues)

- Understanding and using newer device features effectively

- Setting up or moving peripherals

Software and Application Usage:

- Installing, updating, and using business-related software (e.g., accounting, CRM)

- Navigating the interfaces of complex applications

- Issues with compatibility and software bugs

Internet and Network Connectivity:

- Troubleshooting Wi-Fi and internet connection issues

- Setting up and securing networks (e.g., routers, firewalls)

- Managing bandwidth and connectivity for multiple devices

Cybersecurity Concerns:

- Protecting against viruses, malware, and ransomware

- Recognizing and avoiding phishing and other online scams

- Implementing and managing security measures (e.g., firewalls, antivirus software, secure passwords)

Social Media

- Align on the purpose of social media

- Cross platform support (instagram, Facebook, Tik Tok etc.)

- Implementing and managing security/privacy measures

- Account Setup

- Basic Operation

Mobile Devices:

Smartphones and Tablets:

- Setting up and customizing device fleets

- Using apps for communication (messaging, video calls).

- Advising on MDM solutions

The entirety of support listed in “personal” is also included, as well as additional options for enterprise support .

//Technical Support

by Russell Ury