FAQ

I have lots of questions, and some are really “basic” can I still open a ticket?

YES. I can meet you at your skill level and explain or handle any technical issues you encounter. No job is too small or “basic”

I need support for my business, do you offer contracted work?

I can supply contracted work to your business on site or remotely with different pay arrangements and timeframes than what are presented on the website. The key to my service is flexibility. Generally, I will not close off contact from clients even during a contracted session - though you’ll remain top priority during a booked time. Reach out for inquiry.

Any additional fees or costs associated with support?

In some cases there are additional fees based on varying circumstances like travel/commute. This is a maximum of $15. This includes errand work like picking up new hardware or delivering items.

What are the payment options?

Invoices will be provided to customers at time of payment or after based on their preference. Payment is (generally) accepted at time of service. Cash, Cash-App, Zelle, Venmo and other payment options are accepted.

I see different pricing for “individual” and “business” which am I?

If you are self employed or a small business, this would still land under individual in some cases. A business customer and that pricing, is more for assistance with multiple machines, multiple issues, fleet management or work that otherwise is called “enterprise” level assistance. The classification is at my own digression and open to interpretation but the pricing structure of any session will be clearly communicated - no surprises.

I need help all the time. A question could happen at any moment, can I call or text?

Customers with frequent small questions are what started me in this career. The answer here is yes - frequent questions via call, email or text will result in cumulative billing at the end of the month or attached to our next invoice. The goal of this service is to be a reliable and fair resource for people who need help with technology.